Specifically, Enedis uses Datakeen’s Artificial Intelligence platform to:
- Transform thousands of customer returns (mails, verbatim of phone calls, handwritten letters, voice) into levers of continuous improvement
- Detect trends in customer satisfaction and insatisfaction
- Suggest targeted plans as well as personalized answers.
“Deep” Learning has attracted much attention during these past years. And for a good reason: this subset of machine learning has stood out impressively in several research fields: facial recognition, speech synthesis, machine translation, and many others.
These research fields have in common to be perceptual problems related to our senses and our expression.… Read more
What we call “Machine Learning” is none other than the meeting of statistics and the incredible computation power available today (in terms of memory, CPUs, GPUs). This domain has become increasingly visible important because of the digital revolution of companies leading to the production of massive data of different forms and types, at ever increasing rates: Big Data.… Read more