BackgroundThe number of emails received by customer advisors has increased tenfold in five years in the service sector. Contact forms are not or rarely used by customers who prefer to use a generic address to transmit all their requests and documents.
ChallengeReading emails and attachments to route them to the right customer experts is a loss of productivity that slows down the processing of requests and irritates customers.
SolutionDatakeen identifies email routing schemes using Artificial Intelligence, automates them by sending requests and emails to the right experts with a success rate of over 85%.
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